Search Close

Your cart is currently empty.

Continue Shopping
Cart Close
Black Friday Special: Spend over $150 & get mini set free

Shipping & Returns

 

 

How long does it take for my order to arrive?

Domestic orders are shipping through USPS, which typically takes 5-15 business days from the time your order is placed before it arrives at its destination!

International orders typically arrive within 1-4 weeks, which includes both the time it takes us to process the order in addition to its transit to you!  To gauge its estimated arrival date, please track your package through our carrier link below:

https://internationalservices.rrd.com/ParcelTracker/HomePageTracker

Please note due to Covid-19 there may be shipping delays that are outside of our control. 

Can I ship orders to multiple addresses?

Customers are currently limited to one mailing address per order.  If you need to ship to multiple individuals, please make sure to submit separate orders!

Returns & Exchanges

Do you accept returns?

In order to be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date.  To begin an initiation process, simply email us at returns@forvrmood.com!

Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us.

Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days.

At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns.  We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above.  Please email us with any questions or concerns - we’re here to help!

Can I exchange my item for another?

We want to make sure that you’re 100% satisfied with your order!  If you’re not happy with your order, you’ll have 14 days from the delivery date to request for a return label as long as your products remain unused and in its original condition.  Upon its return, you'll be offered a refund for the price paid on the return item less the return label cost.  From there, you're welcome to purchase a different item!

I received the wrong item!  What do I do?

Oh no - that’s on us!  If you received the wrong item, we strive to correct it as soon as possible.  Email us at support@forvrmood.com and we’ll review the best course of action together!