FAQs– FORVR MOOD

How big are your candles?

Our candles consist of a generous 10oz pour to offer up to 65 hours of sweet decadent aroma!

How do I keep a clean and steady burn?

A general rule of thumb is to keep your candle away from a draft and always keep your wicks trimmed to about ¼ of an inch prior to being (re)lit! Make sure to keep your burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted. Last tip - never extinguish your candle with water!

Can I upcycle my candle vessel?

A thousand times yes! To remove the last bit of wax in your vessel, we recommend briefly popping it into the freezer. Wipe it clean and use it to store your makeup brushes, plant succulents into, or any other creative thing you can think of!

What kind of wax are the candles made with?

Our wax is 100% coconut soy! It’s completely paraben, Phthalate, and cruelty free, making it fully safe to use. Coconut Soy burns cleaner and slower - offering a longer lifespan to keep your home smelling absolutely delicious for as long as possible before your next restock!

What are the dimensions of the pillowcases?

Our soft and luxurious silk pillowcases fit a Queen/International Standard, measuring to 51 x 76cm/ 20"x30" with no zippers, buttons, or strings that might snag!

Are the silk headbands adjustable?

Our 100% Mulberry Silk headbands are a one-size fit all. It offers a comfort stretch to accommodate most and measures to 22mm in length.

Help! My candle is mushrooming! What could this mean?

If the wax does not burn quickly enough to keep up with the wick, 'a mushroom' wick occurs, which results in the wick consuming the wax resulting in an accumulation of carbon particles on the wick. Trim the black 'cap' off and bend or 'curl' the tip of the wick to repair a mushroom wick. Mushrooming can also occur when a candle is burned for a prolonged period of time.

When I burn my candle, the flame is high. What could be done about this?

There may be two causes of a larger flame: 1.) the wick may be too thick, and/or 2.) the wick is too long. S o, trimming the wick 1⁄4 inch before burning your candles is recommended.

My candle is tunneling, any advice?

Shorter burn times are the main cause of tunneling; the first burn is very critical, which is typically known as memory burn. Therefore, it's very important to burn your candles for at least two to three hours, waiting for the edges of the wax melt to fully pool before the candle is extinguished. Another approach is to only use a butter knife to scrape off some wax around the candle wick.

How do I get rid of the soot around my candle?

The easiest way to prevent soot and smoke is to keep the wicks trimmed and the candles free of debris. Whenever dealing with fire, soot can commonly accumulate within the glass, which is totally normal. However, it’s super simple to clean! After your candle has cooled, grab a towel with paper and some coconut oil and wipe around the perimeter of the glass, then voila! Good as new!

What are some common don't's when it comes to candle care?

-Don’t forget to trim your wick! Your wick can begin to “mushroom” and create a large flame
-Do not leave your candle unattended
-Don’t burn for more than 3-4 hours
-Do not extinguish your candle with water

I love Forvr Candles, but I don’t burn candles every day. So, how do I properly store my candles?

Candles will last much longer when stored at the right temperature. Be sure to store your candles away from direct heat and sunlight. Store your candles in a cool, dry, and dark area to best preserve them.

How do I cancel my order?

Absolutely! If you’ve changed your mind, we can try to help! Simply email us at support@forvrmood.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!

How can I update my order?

If you need to modify your order, email us at support@forvrmood.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.

Where can I check the status of my order?

That’s easy! Simply log into your Accounts page at www.forvrmood.com and check under Order History. All past and current orders will be detailed here, including the status of your order! If in doubt, email us at support@forvrmood.com and one of our friendly agents will help look it up for you!

When will my credit card be charged?

Payment on an order is processed at the time it is submitted for processing. In the event that an item cannot be fulfilled, you will be reimbursed immediately back to the original form of payment.

What forms of payment do you accept?

We accept either PayPal or Bank Debit/Credit Cards (Visa, MasterCard, American Express, and Discover)! We currently cannot accept multiple forms of payment except when you choose to redeem a product voucher and/or E-Gift Card.

How can I correct my mailing address?

As long as your order hasn’t shipped, we can probably help! Email us at support@forvrmood.com as soon as possible!

Why isn’t my coupon code working?

All coupon codes exclude already discounted items, the FORVR Trio Bundle, Candle Club, and new collections.

Do you offer online E-Gift cards?

We definitely do! We understand that our products make beautiful gifts and we want your special someone to pick and choose! E-Gift cards are the perfect gift to offer both flexibility and freedom to your loved ones! We offer E-Gift cards ranging from $25-200!

Can I add a personalized message for gifts?

You can currently include a Gift Note for several popular occasions when you order a Candle Gift Box Set.

Can I hide prices from my recipient?

A receipt will only be available to you to view and/or download from your Accounts Page! Your recipient will only see an itemized list of products on their packing slip. In short - No, your special someone will not see what you paid!

What countries do you ship to?

We currently ship only within the US at this time.

How much does it cost to ship my order?

We currently offer a simple flat rate shipping fee of $9.99 to ship domestically (within the US) through USPS shipping! If you’re shopping internationally, you’ll be responsible for any incurred shipping costs based on our partnered couriers and their defined prices. While we strive to offer our customers the best prices, we currently have no control over international shipping costs - apologies if they appear unreasonable to you! Customers will be responsible for any duties or customs charges that may apply. Shipping internationally will vary, but you’ll find that automatically calculated at checkout.

How long does it take for my order to arrive?

Domestic orders typically take 3-7 days to ship, but transit times may increase due to seasonal shipping delays.

Please note that during periods of high volume (New Collection launches, Sample Sales, time sensitive holidays, etc.), customers may experience delays.

Can I ship orders to multiple addresses?

Customers are currently limited to one mailing address per order. If you need to ship to multiple individuals, please make sure to submit separate orders!

Do you accept returns?

In order to be eligible for a return, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at returns@forvrmood.com! Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us. Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days. At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns. We also reserve the right to reject any return that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help!

Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.

E-Gift Card purchases, Scent Samplers, and Subscription Candle Club Orders are not eligible for a requested return and/or refund.

I received a damaged product. What do I do? I’m missing an item from my order. What do I do?

Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at support@forvrmood.com and we’ll be more than happy to help.

I received the wrong item! What do I do?

Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at support@forvrmood.com and we’ll review the best course of action together!

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