Frequently Asked Questions
Our candles consist of a generous 10oz pour to offer up to 65 hours of sweet decadent aroma!
A general rule of thumb is to keep your candle away from a draft and always keep your wicks trimmed to about ¼ of an inch prior to being (re)lit! Make sure to keep your burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted. Last tip - never extinguish your candle with water!
A thousand times yes! To remove the last bit of wax in your vessel, we recommend briefly popping it into the freezer. Wipe it clean and use it to store your makeup brushes, plant succulents into, or any other creative thing you can think of!
Our wax is 100% coconut soy! It’s completely paraben, Phthalate, and cruelty free, making it fully safe to use. Coconut Soy burns cleaner and slower - offering a longer lifespan to keep your home smelling absolutely delicious for as long as possible before your next restock!
Our soft and luxurious silk pillowcases fit a Queen/International Standard, measuring to 51 x 76cm/ 20"x30" with no zippers, buttons, or strings that might snag!
Our 100% Mulberry Silk headaches are a one-size fit all. It offers a comfort stretch to accommodate most and measures to 22mm in length.
Absolutely! If you’ve changed your mind, we can try to help! Simply email us at email@example.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!
If you need to modify your order, email us at firstname.lastname@example.org as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.
That’s easy! Simply log into your Accounts page at www.forvrmood.com and check under Order History. All past and current orders will be detailed here, including the status of your order! If in doubt, email us at email@example.com and one of our friendly agents will help look it up for you!
Payment on an order is processed at the time it is submitted for processing. In the event that an item cannot be fulfilled, you will be reimbursed immediately back to the original form of payment.
We accept either PayPal or Bank Debit/Credit Cards (Visa, MasterCard, American Express, and Discover)! We currently cannot accept multiple forms of payment except when you choose to redeem a product voucher and/or E-Gift Card.
As long as your order hasn’t shipped, we can probably help! Email us at firstname.lastname@example.org as soon as possible!
We definitely do! We understand that our products make beautiful gifts and we want your special someone to pick and choose! E-Gift cards are the perfect gift to offer both flexibility and freedom to your loved ones! We offer E-Gift cards ranging from $25-200!
You can currently include a Gift Note for several popular occasions when you order a Candle Gift Box Set.
A receipt will only be available to you to view and/or download from your Accounts Page! Your recipient will only see an itemized list of products on their packing slip. In short - No, your special someone will not see what you paid!
We ship wherever we possibly can! If you don’t find your preferred country at checkout, contact us at email@example.com and we’ll see what we can do for you.
We currently offer a simple flat rate shipping fee of $5 to ship domestically (within the US) through USPS shipping!
If you’re shopping internationally, you’ll be responsible for any incurred shipping costs based on our partnered couriers and their defined prices. While we strive to offer our customers the best prices, we currently have no control over international shipping costs - apologies if they appear unreasonable to you! Customers will be responsible for any duties or customs charges that may apply. Shipping internationally will vary, but you’ll find that automatically calculated at checkout.
We work around the clock to get your orders out as quickly as we can! We ask that you allow 2-3 business days for your domestic order to be processed before it is dispatched with the selected carrier.
International orders may take anywhere between 10-15 business days to be processed before it is dispatched. To gauge its estimated arrival date, please track your package through our carrier link below:
Domestic orders are shipping through USPS, which typically takes 3-7 business days from the time your order is placed before it arrives at its destination!
International orders typically arrive within 1-4 weeks, which includes both the time it takes us to process the order in addition to its transit to you!
Customers are currently limited to one mailing address per order. If you need to ship to multiple individuals, please make sure to submit separate orders!
Returns & Exchanges
In order to be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at firstname.lastname@example.org!
Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us.
Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days.
At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns. We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help!
We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you’ll have 14 days from the delivery date to request for an exchange. Simply email us at email@example.com and we’ll be more than happy to help!
Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at firstname.lastname@example.org and we’ll be more than happy to help.
Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at email@example.com and we’ll review the best course of action together!